The success of your hospitality management career is measured by your ability to drive bookings to your hotel. Here are a few must-dos in order to achieve this.
1. Improve the quality of your staff.
Your team is only as good as its weakest link. Be careful when hiring to only select the most qualified hospitality workers, train staff well, and constantly follow up with staff to ensure communication is clear and up-to-date amongst your team.
2. Focus on reputation management.
Having a plethora of positive reviews on various online platforms and very minimal to no negative reviews is key to attracting guests to your hotel. Be proactive in catching guest complaints and resolving them before the guest checks out to prevent negative reviews. Encourage guests who had positive experiences to review you. Always respond to any negative reviews in a timely, professional fashion, and at least on occasion, reply to positive reviews with personal touches.
3. Care about your guests.
Remember, guests are at your hotel for an experience. Provide them the best one you can by personally engaging them, offering recommendations, and training staff to put the guest first. Anything you do that improves a guest’s experience benefits your hotel’s reputation and reflects positively in how the guest perceives your hotel.
4. First impressions are key.
Make sure your hotel’s lobby has a nice ambience and is always in top shape. Ensure your staff greets guests as soon as they walk in the door with a smile and positivity.
5. Plan for the future.
Keep on top of industry trends by following hospitality blogs and resources. Be innovative and always looking ahead on ways to improve your hotel.
Growing your hotel is key to becoming an impressive hospitality manager. Applying the advice above should help you reach this goal.