Jyoti Sarolia: AAHOA Honoree
April 22, 2018

5 Must-Know Hospitality Customer Service Habits

hotelguyWhen it comes to managing and operating a hotel, there’s a lot to consider. Is it your priority to make sure your guests are taken care of above and beyond one would normally expect when staying at a hotel? If not, there’s a tremendous opportunity to build a richer relationship with your hotel tenants.

This article brings together a lot of ideas that we believe will create the difference in the experience for you guests, and ultimately building a strong reputation.

Here are 5 habits you must consider in harnessing a strong reputation for your hospitality business:

  1. Your First Impression – Give a friendly welecome, stand up, make eye contact, and smile.
  2. Make Your Words Matter – Instead of giving the answer “You can’t do that,” simply turn the response into “let me find an alternative solution for you..”
  3. Know how to offer more – Give birthday cards to guests, offer complimentary breakfast upgrades, or print out Google Maps directions for your guests.
  4. Empower Yourself – Challenge yourself; go above and beyond to make a guest satisfied with their stay.
  5. Asking Mindset – Ask questions, be empathetic, and get into their world.

You can read the full article from smartguests.com. Smartguests.com is ran by Rupesh Patel, and he is a creative mastermind in helping hotels generate positive feedback through positive online reviews, and ultimately increasing revenues and occupancy.

He’s passionate about his craft, so be sure to check out some of his articles if you’re in the industry.

Jyoti Sarolia
Jyoti Sarolia
Jyoti Sarolia is the Chief Operating Officer at Ellis Hospitality, with responsibility for overseeing all of the Operational Support for each hotel in their portfolio.